Althoff Grandhotel Schloss Bensberg - Bergisch Gladbach

Althoff Grandhotel Schloss Bensberg - Bergisch Gladbach

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Althoff Grandhotel Schloss Bensberg Reviews

Guest reviews are submitted by our customers after their stay at Althoff Grandhotel Schloss Bensberg

Guest reviews

• Althoff Grandhotel Schloss Bensberg - Bergisch Gladbach
  Group of friends

  9.610

  Hotel atmosphere is v relaxing yet sophisticated; staff are particularly helpful & friendly. Our group included 10 year old & 22 year old daughters as well as granny in her 70s. The hotel did very well to suit all our needs, from playground & pool for younger daughter to chauffeur service to and from local metro for granny. The setting of the hotel is v grand & impressive with elegant interior. 3rd floor bedrooms have lovely panoramic view of Cologne, including cathedral. Rooms felt spacious with v high ceilings & lavish bathrooms.

  Lack of kettle in room proved expensive with room service cup of tea costing €14.50. Breakfast was also pricy at €28.50 for 10 year old. We didn't want to hire a car and granny found trek to and from Cologne on metro (as Bensberg is final stop) v tiring, although it was fine for the rest of us. Indeed we preferred being able to relax in evenings away from Cologne after busy days sight-seeing.

• Althoff Grandhotel Schloss Bensberg - Bergisch Gladbach
  Couple

  9.610

  Beautiful settings, very enjoyable spa, terrific gourmet restaurant, very nice staff. Highly recommended !

  Price of the breakfast and parking

• Althoff Grandhotel Schloss Bensberg - Bergisch Gladbach
  Single

  10.010

  The staff and facilities are wonderful, and spa treatments are heavenly. Although it is pricey, it is not over-priced in comparison to the facilities and comparable hotels. The small mini-bar in my room was even included. I stayed in a "superior double room" that had a small sitting area; absolutely lovely. I ate in the Italian restaurant--wonderful! Huge buffet breakfast; even though its 28Euros, it's much much better than some places I've stayed charging almost that much.

  I booked at the last minute over Christmas period (had to cancel other plans due to snowstorm) so hotel was extremely full and therefore I was in a building detached from main. The room was absolutely lovely but with the huge snow that hit us, I would have liked tea/coffee maker in the room because the main building had the bar and restaurants.

• Althoff Grandhotel Schloss Bensberg - Bergisch Gladbach
  Single

  6.610

  The decoration and feeling of the place

  The pool is small and not very shallow

• Althoff Grandhotel Schloss Bensberg - Bergisch Gladbach
  Older travelers

  10.010

  Very nice with excellent staff and service.

• Althoff Grandhotel Schloss Bensberg - Bergisch Gladbach
  Couple

  9.610

  Spa/Relax

  The shuttle issue, it's not so cler when you make the reservation.

• Althoff Grandhotel Schloss Bensberg - Bergisch Gladbach
  Family with children

  7.410

  pleasant up to date 5* hotel in an impressive castle with friendly service. Most rooms don't have a separate shower, but they gave us an upgrade to an excellent suite with separate shower and bath tube.

  Its a shame that you have to pay for internet services in such a hotel

• Althoff Grandhotel Schloss Bensberg - Bergisch Gladbach
  Couple

  10.010

  Excellent facilities excellent staff great location to explore Koln if you wish and also get away from the city life if you want to.

• Althoff Grandhotel Schloss Bensberg - Bergisch Gladbach
  Single

  8.210

  A superb exquisit place with a dedicated excellent staff. The ideal place to stay when attending a show at the Cologne Messe and enjoy beeing outside the busy city.

  Poor & overpriced Wifi-Wlan and Internet service, not matching the hotel standard.

• Althoff Grandhotel Schloss Bensberg - Bergisch Gladbach
  Family with children

  8.810

  The dining experience (also in combination with sister hotel Schloss Lerbach). The location (beautiful views due to the high location of the Schloss Hotel). Close to Koeln (travel time only about 20 minutes to city center). The Spa and swimming pool.

  The Hotel was not really service oriented to receive small children. We received a babybed after we asked to swap the adult extra bed and then we found out it didn't have a mattress (we got that the next day). Maybe this was caused by unexperienced staff due to the Christmas period. Also the personnel in the lobby bar was not so service oriented the first day. After Christmas this improved dramatically. The last day breakfast was having a capacity problem, that was solved by opening an extra room (which took quite long). The restaurants in the hotel and also in the sister hotel were really excellent though.